Multi-Factor Authentication (MFA)    General Information   Multi-Factor Authentication (MFA) is a security system that verifies a user’s identity by requiring multiple credentials. Rather than just asking for a username and password, MFA requires additional verification from the user, such as replying to a notification from an app on your mobile phone. Remote Users telecommuting with VMware Horizon will be required to authenticate before gaining access.   Getting Started This guide outlines setting up MFA with use of your mobile phone and computer web browser. 1. Install the Microsoft Authenticator App on your mobile phone through the Apple App Store or Google Play (configuring the app will take place later in the guide). Make sure it says it is published by Microsoft Corporation.   2. On your computer web browser, go to https://aka.ms/mfasetup You will be prompted to login to Office 365. Enter your college/district email address. When prompted, enter your email password.   3. The following screen should appear. Click Next   4. On the following screen, go to the Security Info tab, click Add sign-in method, then in the dropdown that pops up, select Authenticator App. When you see a QR Code appear on your screen, leave it open for the time being (we will come back to it in step 9). The next steps will be performed on your mobile phone.   Steps 5 to 7 are done on your mobile phone, using the Microsoft Authenticator app. Do not scan the QR code with your regular camera app.   5. On your mobile phone, open the Microsoft Authenticator app. Choose to allow notifications from the app if it prompts you. If you are new to the app there will be some screens asking about data collection that you can skip past until you get to the screen that lets you add an account. If you have used the app before, you will have to click the plus (+) symbol in the upper-right to add a new account:         6. Select Work or school account, then select Scan QR Code   7. You will be prompted to scan the QR Code displayed on your computer screen (the screen left open in step 6). Point your mobile phone at the QR code on your computer to scan it.   8. After scanning the QR code, press Next on your computer to proceed. There is typically a short delay here (around 30-60 seconds), this is normal.           9. It will now send a notification to your phone to test the authentication method:   10. On your mobile phone you should receive a notification. Select Approve. (The notification may look slightly different depending on type of mobile phone, and may ask you to type in a number from the computer screen)   11. Back on your computer, go next to “Default sign-in method” and click Change. In the dropdown that appears, pick App based authentication – notification.   12. In the upper-right, click on your profile icon and select Sign out. If you would like to test your MFA setup, go back to aka.ms/mfasetup and log in again.   You have now configured MFA with Microsoft Authenticator. This is more convenient and secure than standard text verification and will allow you to sign into various secure services that you may have access to such as Banner and the VMWare Horizon Client.   If you are unable to enable MFA using the steps above, please contact the District IS department for further assistance. Our help desk can be reached at 408-741-2696 or by email at is_help.desk@wvm.edu. If possible, we prefer that you put in a ticket at our service desk.     Tips   If you get a prompt on your phone when you are not trying to login, you want to Deny the request. Denying a sign-in request can lock your account temporarily. Do not deny your own sign-in attempts to avoid being locked out. Sign-in notifications ignored or not reached in time will expire and not lock your account. Be sure to grant the app Notification permissions on your phone if it does not have them by default, otherwise you will have to manually open the app to see sign-in requests.  If the Approve prompt does not appear in the Authenticator app, try closing and reopening it. Do not select text message or phone call as your authentication method. Microsoft is discontinuing their support for phone number-based services, so these options will not work in the long term.        Updated April 12th, 2024  

Omnissa VDI Setup Formerly VMWare VDI Setup General Information Before you begin: You cannot access the Remote Desktop without first setting up Multi-Factor Authentication. Click here if you have not already set up MFA to be taken to our document on setting that up. You will also require access to Omnissa to be applied to your account, which is not granted by default for most positions. Omnissa Horizon is an application that lets you access our campus network remotely. Think of using Omnissa as remotely logging on to a secure PC that’s located on campus—it has access to campus network resources that your home computer/laptop doesn’t (shared drives, Banner/INB, BDM, Argos). Note that accessing VDI is not the same thing as logging on to your office computer directly! You won’t have access to files/folders located only on your office computer. Files/folders that you work on should be uploaded to OneDrive for cloud accessibility. Please note that Omnissa was formerly called VMWare Horizon. VMWare went through a rebranding to Omnissa and as a result you may see references to both VMWare and Omnissa as you go to install the application. Getting Started Here are the important links you should have: The Omnissa Horizon download page: https://customerconnect.omnissa.com/downloads/info/slug/desktop_end_user_computing/omnissa_horizon_clients/8 Our VDI server (this is what you type in when Omnissa Horizon asks you for a server): https://mycomputer.wvm.edu/ 1. Navigate to the Omnissa Horizon download page. Look for your OS (usually either Windows or macOS) and select the "GO TO DOWNLOADS" link. 2. Click the downloaded file to install it. The installation is straightforward and only requires you to hit Next or Agree. It will ask you to reboot after it finishes, which is recommended. 3. After the installation has completed, you will have an Omnissa icon on your desktop. Double click it to open it. 4. When you first open it after installing it, you likely won't have any servers and will be asked to add one. Double click the Add Server button, and in the box that pops up labelled "Name of the Connection Server," put mycomputer.wvm.edu. 5. Once your server has been added, or if it was already on by default, you can double click it to log in. When you enter your credentials and press Login, you may get an MFA notification on your phone that you will need to tap Approve on. If Omnissa is taking longer than usual to finish logging you in, check your phone. 6. If your credentials are accepted, you’ll see My Desktop (2D) available as a button. Double-click it to launch your Windows session. You’ll see your Windows session booting up. If you need to get back to your computer, place your mouse over the very top of the screen right at the middle to bring down the white bar. You can go out of fullscreen or press the X to exit your Omnissa VDI desktop at any time. Once it finishes loading, you'll be greeted with a Windows desktop where you can do your work. This desktop is securely connected to our internal network and can access all sorts of things that are usually only accessible on-campus, such as Banner. Optionally, if you have two monitors on your computer, you can use this button on the top bar to select them and then select Apply to make VMWare use one or both of your monitors. HTML Access Instructions If you were unable to install Omnissa, you can select HTML access instead at https://mycomputer.wvm.edu. This has notably not worked for some users and can be slower than the installable version, so if you have the choice, you should use the installable version. Note that this page may retain some VMWare branding, but it is the same system regardless. 1. Enter your credentials at the login screen, and check your phone after you press Login in case it sends you an MFA notification. 2. If your credentials are accepted, you’ll see My Desktop (2D); double-click the icon to launch your Windows session. You’ll see your Windows session booting up. After a short time you’ll arrive at your VDI Windows 10 desktop. FAQ Why does Omnissa say I don't have access when I try to log in? Omnissa access is granted by the IS department. If you were never granted access, you won't be able to use it by default. Please put in a ticket if you need to request access. Omnissa lets me log in, but then gets stuck on the Connecting screen and eventually fails. Why? You are probably getting an MFA notification on your phone during the Connecting screen. Go to your Authenticator app and tap Approve, then Omnissa will proceed to the next screen. I know I have access and I know my MFA is set up right, but Omnissa still won't work. Why? The most common cause of this issue is that your installation of Omnissa is too old and requires an update. You can update through the app, or you can simply install it from the web by following this guide from the top. Installing over an existing installation works the same as updating it. If that still doesn't work, contact IS by putting in a ticket. I saved files in my Omnissa desktop, but they're gone! Most Omnissa VDI desktops are temporary, meaning that after they reboot they will lose files saved to them. When working in Omnissa, always save your files on the cloud, either with OneDrive or a network drive. In some cases where it may be necessary to save files in Omnissa itself, you'll need to request special access by putting in a ticket. Can I get to my office desktop from Omnissa? This requires some additional setup by the IS department and can be done, but you'll have to put in a ticket to request remote access to your office desktop.

    New Student Email Login   First Time Use Guide    General Information  This guide will provide instructions for logging into your college email for the first time. Prior to login, you must have applied to the college and waited at least 48 hours for your email account to become active. If your account is not active after 1 day, contact the service desk for more information at 408-741-2696 M-F 8am-5pm.     Getting Started Navigate to the following page to get your user name and setup your password: https://generalssb-prod.ec.wvm.edu/BannerExtensibility/customPage/page/myPortal_landing_get_started Navigate to the website associated with your school.   District https://www.wvm.edu/  Mission College http://missioncollege.edu/  West Valley College https://www.westvalley.edu/    From the college website home page:  Click the Portal drop down menu and select Sign in to Portal.    Type your school email account. E.g., someone@mywvm.wvm.edu      Select  to continue.    Enter your password and select sign in.        Notice for new students: Your portal account may take up to 1 hour to process.     Your default password is your 6-digit birthday formatted as: Wvm@MMDDYY    You can reset your password here: https://generalssb-prod.ec.wvm.edu/BannerExtensibility/customPage/page/requestPwdReset   After Logging in, scroll down and select My Student Email.              Outlook Web App will open in a new tab, allowing you to access your email.      Frequently Asked Questions  I am having trouble changing my portal password, after multiple attempts.  Passwords must meet the following complexity requirements, if you are having trouble ensure your password is at least eight characters with three of the following:              1 UPPER CASE (A - Z)  1 lower case (a - z)  1 Number (0 - 9)  1 special character (@ # $ % ^ & * !)  Do not include parts of your name or username.  Example: John Smith with username of jsmith2 cannot use 'smi', 'ohn', or 'jsm' in the password.  Do not use common password phrases such as 'password'.  Do not use a password that you have used in this system before.  Passwords cannot be reset more than once per 24 hours unless done so by an administrator.    How can I log onto My Web Services account to sign up for classes?   Navigate to: https://web.wvm.edu/#/portal  From the link above, select the MyWebServices button and click on Log in using ID number dialog box and enter your student ID# i.e., G01234567  (Your default password PIN# is your 6-digit birthday. i.e. MMDDYY)    How can I access my alumni account to view my unofficial transcript from the college?  Navigate to: https://generalssb-prod.ec.wvm.edu/BannerExtensibility/customPage/page/myPortal_landing Select the Alumni tab to sign in   How soon will my school email account be ready after I sign up for classes?  Your portal account will be activated and ready for use 1 hour from the time you signed up. If you are still having trouble, please contact the IT Service Desk at 408-741-2696 Mon- Friday 8am – 5pm.   

  Submit a Support Ticket  How to Use the Support Desk Portal   General Information   The purpose of this guide is to help students submit a new IT support request through the support desk portal. Fresh Service provides the platform for the West Valley-Mission College District Service Desk. Through this service, students can submit requests for assistance.    Getting Started To submit the ticket, you will need to go to the Service Desk portal for your campus: West Valley College: Support : Technology Support and Service Desk (westvalley.edu) Mission College: https://ets.missioncollege.edu/support2/  If you are already logged into your student portal, you will then be taken to a page showing your options. If you are not logged into your student portal, you will be prompted to enter your student email and password.  Service Desk Solutions Before submitting a ticket, your answer may already be written up in documents called Solutions. You can search through these documents freely to locate your specific problem.  From the dashboard of the Service Desk, click on “Browse Solutions”.     You will be given a list of categories and available articles, or you can search articles by keywords.     If you cannot find your answer within this system, please follow the steps listed in the next section.   Submit a Ticket  Through the portal: Press “New Ticket” in the top right corner. This will take you to the ticket submission form.     Fill out the form to the best of your knowledge.  Once complete, click “submit” and a Service Desk agent will respond to you as soon as possible. You will be given a list of categories and available articles, or you can search articles by keywords.     If you cannot find your answer within this system, please follow the steps listed in the next section.   Submit a Ticket  Through the portal: Press “New Ticket” in the top right corner. This will take you to the ticket submission form.     Fill out the form to the best of your knowledge.  Once complete, click “submit” and a Service Desk agent will respond to you as soon as possible. Mission College  Go to the Mission College ETS homepage by clicking Mission College ETS, then click “Open New Ticket”   Complete the form, then click “Create Ticket”.