Add a Safe Sender in Outlook

About

Sometimes you may find that some emails always end up in your junk mail folder in Outlook despite you knowing that the sender is legitimate. This can happen because Microsoft uses an automated spam detection system that can occasionally incorrectly flag some email addresses as malicious. Adding an email as a safe sender will cause it to never be sent to junk mail, ignoring the Microsoft spam detection system.

Microsoft Article

Microsoft provides official documentation on how to add a safe sender for every version of Outlook here: https://support.microsoft.com/en-us/office/add-recipients-to-the-safe-senders-list-in-outlook-be1baea0-beab-4a30-b968-9004332336ce

This article will only cover the basics. If you require more detailed instructions, refer to the official Microsoft article.

New Outlook and Outlook on the Web

• Click the Gear settings icon at the top right of the window to open Settings.
• Search "junk email" in the settings search box, then click the Junk Email category.
• In the Junk Email, scroll down and click "Add safe sender." Type in the email you would like to add and click Save.

Classic Outlook

• Navigate to your inbox, then select the Home tab at the top of the screen.
• Click the Junk icon (see image below), then click Junk Email Options.
• In the window that pops up, choose the Safe Senders tab.
• Click Add, type in the email that you would like to add, then click OK.